Revision 26.01a

1. Acceptance of Proposal

By approving a proposal, placing an order, authorizing work, accepting delivery of products or services, or making payment toward an invoice, the client acknowledges and agrees to the terms and conditions applicable to the proposed products, services, and related work.

These terms are intended to supplement any proposal, invoice, service agreement, statement of work, managed services agreement, or other written agreement between the client and Symban Services, LLC.

2. Scope of Work

The scope of work is limited to the products, services, equipment, labor, configuration, installation, support, and deliverables expressly described in the applicable proposal, invoice, service agreement, or written statement of work.

Any work not specifically listed may be considered out of scope and may require a separate proposal, change order, or written approval.

3. Pricing and Payment

Unless otherwise stated in writing, pricing is valid only for the proposal period shown on the proposal. Product pricing, service pricing, freight, taxes, licensing, and third-party charges may be subject to change if the proposal is not accepted within the stated period.

Payment terms are determined by the type, size, and scope of the engagement and will be stated in the applicable proposal, invoice, service agreement, or statement of work.

For short infrastructure projects, installation projects, configuration projects, or similar fixed-scope work, Symban Services, LLC may require a 50% deposit before work begins, with the remaining 50% due upon completion.

For longer projects, including but not limited to infrastructure projects, research projects, consulting engagements, planning projects, design work, implementation projects, or other extended professional services, Symban Services, LLC may require a retainer. The retainer amount, billing structure, replenishment requirements, and applicable work authorization terms will be defined on a case-by-case basis in the applicable proposal, invoice, service agreement, or statement of work.

For equipment, hardware, software, licensing, materials, subscriptions, special-order items, or third-party products, Symban Services, LLC may require payment in full before ordering, delivery, installation, activation, configuration, or transfer to the client.

Unless otherwise stated in writing, payment is due according to the payment terms shown on the applicable proposal or invoice. If no specific payment term is stated, payment is due upon receipt.

4. Account Good Standing

An account is considered in good standing when all required payments are current, approved payment methods remain valid, and the client is not otherwise in default of any applicable agreement, proposal, invoice, or service term.

Certain services, including but not limited to managed services, recurring support, hosted services, cloud services, licensing, monitoring, maintenance, or subscription-based services, may require the client’s account to remain in good standing.

Symban Services, LLC may decline, delay, suspend, or limit new work, service requests, recurring services, support, installations, or project continuation for accounts that are not in good standing.

5. Late Payments

Invoices not paid when due may be subject to late fees, interest, service suspension, collection action, and other remedies available under the applicable agreement or law.

A late fee of 5% may be applied to invoices that remain unpaid more than 10 days after the due date.

Interest may accrue on invoices that remain unpaid more than 30 days after the due date at a rate of 15% annually, calculated as 1.25% per month, or the maximum rate permitted by law, whichever is less.

Accounts that remain unpaid more than 60 days after the due date may be escalated for collection activity.

6. Returned Payments

A returned payment, including a returned check, rejected ACH payment, failed electronic payment, or other unpaid transaction, may be subject to a returned payment fee of $50.

The client is responsible for any bank fees, processing fees, or third-party charges resulting from returned or failed payments.

7. AutoPay Requirements

Certain recurring services may require enrollment in AutoPay or another approved automatic payment method.

The client is responsible for maintaining a valid payment method on file. Failure to maintain a valid payment method may result in late fees, service interruption, suspension, or termination of applicable services.

8. Service Suspension for Nonpayment

Symban Services, LLC may suspend services, support, monitoring, maintenance, access, licensing, hosted services, recurring services, or other work if invoices remain unpaid beyond the applicable due date.

Service suspension does not relieve the client of responsibility for outstanding balances, recurring charges, contractual commitments, third-party charges, licensing fees, or other amounts owed.

Reinstatement of suspended services may require payment of all outstanding balances, late fees, interest, returned payment fees, collection costs, and applicable reinstatement charges.

9. Collections and Recovery Costs

If an account is referred for collection, legal action, or other recovery efforts, the client may be responsible for reasonable collection costs, attorney’s fees, court costs, administrative costs, and other expenses incurred in recovering unpaid amounts, to the extent permitted by law.

10. Cancellation of Services

Unless otherwise stated in a written agreement, cancellation of recurring services requires at least 30 days’ written notice.

Cancellation notices must be submitted in writing to:

accounting@symbanservices.com

Cancellation is not effective until received and acknowledged by Symban Services, LLC.

The client remains responsible for all charges incurred before the effective cancellation date, including recurring service charges, third-party service charges, licensing fees, equipment charges, usage fees, project balances, and any applicable early termination fees.

11. Third-Party Services and Charges

Some products and services may involve third-party providers, including but not limited to internet service providers, cloud providers, software vendors, licensing vendors, telecommunications providers, payment processors, domain registrars, hosting providers, security vendors, or hardware manufacturers.

Unless otherwise stated in writing, third-party charges are the client’s responsibility. Symban Services, LLC may assist with ordering, setup, configuration, support, or coordination, but does not control third-party pricing, service availability, service terms, outages, billing policies, or vendor decisions.

12. Equipment, Materials, and Ownership

Equipment, hardware, materials, software licenses, subscriptions, and other products remain subject to the payment terms stated in the applicable proposal or invoice.

Unless otherwise agreed in writing, equipment, hardware, materials, software, licensing, subscriptions, special-order items, and third-party products must be paid in full before they are ordered, delivered, installed, activated, configured, or transferred to the client.

Unless otherwise agreed in writing, ownership of equipment and materials does not transfer to the client until paid in full.

Symban Services, LLC may retain ownership, security interests, access rights, or recovery rights in unpaid equipment or materials to the extent permitted by law and by the applicable agreement.

13. Installed Equipment and Unpaid Balances

If equipment is installed before full payment is received, the client remains responsible for all unpaid balances.

Failure to pay for installed equipment, materials, licensing, or related labor may result in suspension of associated services, denial of further support, collection action, or other remedies available under the applicable agreement or law.

Where permitted, Symban Services, LLC may require return of unpaid equipment or may seek 908recovery of unpaid equipment, materials, or related costs.

14. Changes, Additions, and Out-of-Scope Work

Changes to the approved scope of work may require additional charges. This includes, but is not limited to, additional labor, added equipment, configuration changes, new service requests, delays caused by site conditions, changes requested by the client, vendor-related delays, or work required due to incomplete or inaccurate information provided by the client.

Out-of-scope work may be billed at Symban Services, LLC’s then-current labor rates unless otherwise agreed in writing.

15. Client Responsibilities

The client is responsible for providing timely access, accurate information, required approvals, site readiness, electrical availability, internet service availability, vendor account access, administrative credentials, and any other items reasonably necessary for Symban Services, LLC to perform the requested work.

Delays caused by lack of access, unavailable information, unavailable client personnel, vendor issues, construction delays, site conditions, or other circumstances outside Symban Services, LLC’s control may result in additional charges or schedule changes.

16. Service Visits and Labor Charges

Service visits, troubleshooting, diagnostics, consulting, configuration, programming, repair attempts, vendor coordination, and technical labor may be billable whether or not the underlying issue is fully resolved.

Some issues depend on third-party vendors, existing site conditions, unsupported equipment, internet providers, software vendors, licensing providers, or other factors outside Symban Services, LLC’s direct control.

17. No Guarantee of Third-Party Systems

Symban Services, LLC may assist with systems, platforms, equipment, services, or software provided by third parties. However, Symban Services, LLC does not guarantee the performance, reliability, compatibility, availability, security, warranty coverage, vendor support, or continued operation of third-party products or services.

18. Taxes, Shipping, and Fees

Applicable taxes, shipping, handling, freight, processing fees, licensing fees, permit fees, and third-party charges may be added unless specifically included in the proposal.

19. Scheduling and Delays

Installation, service, project, and delivery schedules are estimates unless expressly stated otherwise in writing.

Symban Services, LLC is not responsible for delays caused by product availability, shipping delays, vendor delays, permitting, construction, site readiness, weather, client availability, third-party providers, network carrier delays, or other circumstances outside its reasonable control.

20. Warranty and Manufacturer Support

Manufacturer warranties, if any, are provided by the manufacturer and are subject to the manufacturer’s terms and conditions.

Labor for warranty diagnosis, removal, replacement, reinstallation, configuration, shipping coordination, vendor support, or related services may be billed separately unless otherwise stated in writing.

21. Limitation of Liability

To the extent permitted by law, Symban Services, LLC shall not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, including but not limited to loss of revenue, loss of business, loss of data, loss of use, interruption of operations, or damages arising from third-party service failures.

Symban Services, LLC’s liability for any claim shall be limited to the amount paid by the client for the specific product or service giving rise to the claim, unless otherwise required by law or agreed in writing.

22. Data, Access, and Security

The client is responsible for maintaining appropriate administrative access, user access, passwords, multifactor authentication, account ownership, vendor account control, and internal authorization procedures.

Where Symban Services, LLC is granted administrative access to client systems or vendor accounts, such access is provided for the purpose of performing authorized services. The client remains responsible for overall account ownership, business decisions, and internal authorization of access changes.

23. Service Termination

Symban Services, LLC may terminate services for nonpayment, repeated late payment, breach of agreement, failure to maintain required third-party services, failure to maintain AutoPay where required, abusive conduct, unsafe work conditions, unauthorized account changes, or other material issues affecting the service relationship.

Termination does not relieve the client of responsibility for unpaid balances or other amounts due.

24. Conflicts Between Documents

If these terms conflict with a signed written agreement between the client and Symban Services, LLC, the signed written agreement will control to the extent of the conflict.

If these terms conflict with a specific proposal, invoice, or statement of work, the more specific written terms of that proposal, invoice, or statement of work will control for that specific engagement.

25. Updates to Terms

Symban Services, LLC may update its proposal terms and conditions from time to time. The terms applicable to a specific proposal, invoice, or service are those provided with or referenced by the applicable proposal, invoice, agreement, or service document.